At DeskOn India, we strive to offer the highest quality of IT hardware, consulting, and installation services. However, we understand that there may be circumstances where a refund or cancellation is requested. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be processed. Policies vary depending on the nature of the service provided, such as sales, rentals, consulting, and custom installations. Each category has specific conditions and guidelines, ensuring transparency and fairness for both parties.
All purchases of IT hardware and accessories made through DeskOn India are considered final once the product has been shipped. Refunds will not be entertained post-shipping, except in cases of manufacturing defects or shipping damage, which must be reported within 48 hours of delivery. Such cases will be resolved under the Original Equipment Manufacturer (OEM) warranty terms. Customers are advised to carefully review the product specifications and compatibility before placing an order. Any issues related to setup or configuration are eligible for support but not refund.
For our rental and leasing services, all security deposits become non-refundable once the assets (such as laptops, projectors, or servers) have been delivered and acknowledged by the client. If a cancellation request is made before dispatch, deductions may apply to cover administrative or logistics charges. However, once equipment has been shipped or delivered, the agreement becomes binding, and the deposit or rental amount will not be refunded. Clients are advised to review lease agreements thoroughly before confirmation.
Payments made for consulting engagements, technical audits, or Annual Maintenance Contracts (AMCs) are non-refundable once service delivery has started. If a cancellation is requested before the commencement of service, partial refunds may be processed depending on the scope of preparatory work already undertaken. Clients must provide written notice at least 48 hours prior to scheduled start time to be eligible for partial consideration. Once a consultant has been deployed or an AMC period begins, no refund will be issued.
Custom installation projects include the deployment of networking infrastructure, surveillance systems, AV integration, access control systems, etc. Charges related to installation labor, cabling, and deployment are non-refundable once initiated. Materials or components installed on-site cannot be returned once deployed. Clients are encouraged to confirm the installation scope and design blueprint in advance. In case of dispute, the executed work will be assessed based on the signed proposal or scope document.
If you believe your situation qualifies for a refund under the applicable conditions outlined above, please follow this process: Email us at support@deskonindia.com with the subject line "Refund Request - [Your Order ID]" Include your invoice/order ID, reason for the refund request, and any supporting documents or photos Our team will acknowledge your request within 2 business days and evaluate the claim Eligible refunds will be processed within 7–10 business days to the original payment method, subject to bank and processing timelines Please note that DeskOn India reserves the right to deny refund requests that do not comply with this policy.